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Shipping & Returns


  1. The prices of the products displayed at the Shop are the total prices.

  2. The total price displayed at the Shop includes: price of the product and delivery cost – if applicable.

  3. The Buyer first adds the chosen product to the Shop cart.

  4. Then the Buyer chooses the means of delivery and payment available at the Shop and also provides any data necessary for the performing of the order.

  5. The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.

  6. Placing the order is tantamount to conclusion of the contract between the Buyer and the Seller.

  7. The Buyer can register at the Shop, that is, set up an Account at the Shop or purchase products without registration by providing his/her data for each potential order.



  1. The time for order fulfilment is specified at Payment and dispatch

  2. If the Buyer chooses to pay for the order in advance, the Seller will commence fulfilment of the order after having received the payment.

  3. If multiple products are ordered by the Buyer in one order, the order will be performed in the time corresponding to the product with the longest time for order fulfilment.

  4. The goods purchased at the Shop can be delivered to the following countries:

    • Poland,

    • Europen union

  5. Products purchased at the Shop are delivered, depending on the mean of delivery chosen by the Buyer:

    • via a delivery company,

    • online – to the e-mail address provided by the Buyer when placing the order – in the case of Digital content

  6. The products are delivered almost all over the world. Dispatch costs (inclusive of legally applicable VAT) Deliveries to foreign countries - Shipping cost:

  •  Germany & Poland: 7 Euro

  •  Europe: 12 Euro

  •  Delivery outside the European Union only on request.


  1. A Consumer has the right to withdraw from the contract within 30 days without giving any reason, subject to section 8 of the Terms and Conditions.

  2. The withdrawal period will expire after 30 days from the day:

    1. on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer acquires physical possession of the goods – in the case of a sales contract;

    2. on which the Consumer took possession of the last good, batch or part thereof, or from the day on which a third party other than the carrier, and indicated by the Consumer, took possession of the last good, batch or part thereof - in the event of a contract requiring a transfer of the ownership rights to numerous goods which are delivered individually, in batches or in parts;

    3. of the conclusion of the contract – in the case of a contract for the supply of Digital content.

  3. To exercise the right of withdrawal, Consumer must inform the Seller, using the data specified in section 2 of the Terms and Conditions, of his/her decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

  4. The Consumer may use the attached model withdrawal form, however it is not obligatory.

  5. To meet the withdrawal deadline, it is sufficient for the Consumer to send his/her communication concerning his/her exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

  1. If the Consumer withdraws from the contract, the Consumer will be reimbursed all payments received from him/her, including the costs of delivery (with the exception of the supplementary costs resulting from the Consumer choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and in any event not later than 30 days from the day on which the Seller is informed about the Consumer's decision to withdraw from the contract.

  2. The Seller will carry out such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.

  3. If the Seller did not offer to collect the goods from the Consumer by itself, the Seller may withhold reimbursement until the Seller has received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.

  4. The Consumer shall send the goods back or hand them over to the Seller to the following address: Stachowicz RTW/Eurocomerce C/O E-gate Germany GmbH, Maulbeerstraße 7a, 15834 Rangsdorf, without undue delay and in any event not later than 14 days from the day on which the Consumer communicates his/her withdrawal from the contract to the Seller. The deadline is met if the Consumer sends back the goods before the period of 14 days has expired.

  5. The Consumer will bear the direct cost of returning the goods.

  6. The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the good.

  7. If the goods, by their nature, cannot normally be returned by post, the Consumer will have to bear the direct cost of returning the goods as well. The Consumer will be given the information about estimated cost in the description of the good at the Shop or during the process of placing the order.

  8. If the funds from a transaction made by a payment card have to be returned, the Seller will make the refund to the bank account assigned to that payment card.

In case of questions, please read the Store Policy or contact us at

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